Light Therapy Acne Mask FAQ

This product uses clinically proven light therapy technology and is indicated to treat daily mild to moderate acne on the face.

Press and hold the power button on the activator for 1 second to begin treatment.

No. The eye-glasses are designed to fit most teenagers and adults.

Yes, once you are done using the Neutrogena Visibly Clear™ Light Therapy Acne Mask, you can continue your normal skincare routine. 

1. Wash and dry your face.
2. Connect the Neutrogena Visibly Clear™ Light Therapy Acne Mask to the Neutrogena Visibly Clear™ Light Therapy Acne Mask Activator.
3. Put on the Neutrogena Visibly Clear™ Light Therapy Acne Mask to your face like you would wear a pair of glasses.
4. Turn on the activator by holding the button for a full second or until your Neutrogena Visibly Clear™ Light Therapy Acne Mask is activated.
5. Use Neutrogena Visibly Clear™ Light Therapy Acne Mask for 10 minutes. Light Therapy Acne Mask will automatically turn off after 10 minutes.
6. Remove Neutrogena Visibly Clear™ Light Therapy Acne Mask once lights turn off.

Note: Use the Neutrogena Visibly Clear™ Light Therapy Acne Mask once daily.

You can use any cleanser with the Neutrogena Visibly Clear™ Light Therapy Acne Mask. We would recommend using a skin cleanser such as Neutrogena® Oil-Free Acne Wash or Neutrogena® Extra Gentle Cleanser.

The activator is monitoring the treatment session, and it will turn the Neutrogena Visibly Clear™ Light Therapy Acne Mask off automatically after 10 minutes.

If the Activator does not turn off automatically after 10 minutes, please contact your Consumer Care Centre to arrange return of the product, along with your purchase receipt and we will replace it for you without charge if the malfunction is due to defective materials or manufacture.

For best results, use this Neutrogena Visibly Clear™ Light Therapy Acne Mask daily for 10-minute treatment-sessions.

This device is limited to single patient use for hygiene purposes. Do not share the device with other people.

No, the Neutrogena Visibly Clear™ Light Therapy Acne Mask is intended for use on the face. There is not currently a body option available or planned.

Light therapy technology is safe and clinically proven to be gentle to skin. However, discontinue use if you experience any discomfort or skin reddening or discoloration lasting for more than 24 hours.

DO NOT USE if you are pregnant, may be pregnant, or nursing as the risks are unknown and have not been established.

DO NOT USE if you are currently using medication that may cause sensitivity to light or if your skin is naturally light sensitive.

The device is recommended for use once per day, and is indicated for clinically mild to moderate acne. It should not be used on severe acne.

The mask has not been tested for this purpose.  The Neutrogena Visibly Clear™ Light Therapy Acne Mask is only intended for the treatment of mild to moderate acne.

The Neutrogena Visibly Clear™ Light Therapy Acne Mask has not been evaluated in subjects with these conditions. Please ask your health care professional if you can use the Neutrogena Visibly Clear™ Light Therapy Acne Mask. It is intended for the treatment of mild to moderate acne.

If you are taking specific medication and wish to use the product, please discuss with your dermatologist or health care professional the suitability of light therapy. For medications known to cause light sensitivity, we do not recommend you to use the mask. Do not use mask if you are generally light sensitive.

No. However if you do have any known photosensitivity conditions or are on medication that may cause light sensitivity, you should consult with your doctor or dermatologist before using this product.

The blue and red light in the Neutrogena Visibly Clear™ Light Therapy Acne Mask is the same as that in the visible light portion of the colour spectrum. The blue and red light is not the same as UVA and UVB rays from the sun. The dosage of the light is relatively low per usage session. In addition, the light mask includes an amber PET eye shield to provide further protection to the eyes.

The dose and duration of the light treatment may differ in our mask versus a clinical treatment. You should consult with your dermatologist.

Your skin should not change colour while using the Neutrogena Visibly Clear™ Light Therapy Acne Mask. Discontinue use if you experience any discomfort or if skin reddening or discoloration lasts more than 24 hours.

Discontinue use if you experience any discomfort or skin reddening. If discoloration lasts more than 24 hours, discontinue use.

Light therapy gently penetrates the skin to treat acne. The blue light in the Neutrogena Visibly Clear™ Light Therapy Acne Mask targets acne causing bacteria and the red light reduces inflammation. This is a clinically proven acne technology that is used in dermatologist offices.

Yes, light therapy is safe. In fact, it has been used by dermatologists for over a decade and is a clinically proven technology.

At Neutrogena®, we work closely with dermatologists to ensure we offer superior skincare solutions that do not compromise on aesthetic or efficacy. Dermatologists have welcomed the Neutrogena Visibly Clear™ Light Therapy Acne Mask as a novel, good alternative to available medicated treatments for mild to moderate acne.

We suggest you contact the NZ Dermatological Society who may be able to provide a list of suitably qualified dermatologists.

• The cable needs to be fully plugged into the Activator, no silver should be visible.
• Then press the Activator button for a full second to turn on the light.
• If the issue persists, please check if the batteries in the Activator are still working.

The Activator is battery operated. The Activator lasts for 30 treatment-sessions. Once your 30 treatments are complete, you will need to discard the batteries and Activator as per instructions provided in the leaflet. For another 30 treatments, buy a new Activator (sold separately). You can continue to use your Neutrogena Visibly Clear™ Light Therapy Acne Mask with the new Activator.

After each treatment-session, the counter will show how many treatment sessions remain. Once the counter reaches 0, disconnect and discard the Activator per instructions provided in the leaflet. Keep the Neutrogena Visibly Clear™ Light Therapy Acne Mask and purchase a new Activator for more treatment-sessions.

The Activator includes 4 AA batteries. When you have finished your last treatment session, please remove the batteries in the Activator by removing the back panel of the activator.

Please dispose of your Activator thoughtfully by taking it to your local e-waste recycling centre.

Clean the eye shield frame or outside of Neutrogena Visibly Clear™ Light Therapy Acne Mask whenever it appears dirty. Moisten a soft cloth with water and lightly wipe down the device. Do not get water or liquid inside any part of the device. Let it dry before using.

The product has been tested to work for a specified amount of time. While the product may work beyond that date, we have not tested it so therefore can’t guarantee it.

The Light Therapy Acne Mask is made of plastic with low level LED lights.