You may have noticed that the NEUTROGENA® Visibly Clear® Light Therapy Acne Mask and Activator are not available where you shop in New Zealand. That’s because these products have been recalled from wholesalers and retail stores. Our decision to recall this product is being made out of an abundance of caution. The NEUTROGENA® Visibly Clear® Light Therapy Acne Mask is safe for use by the general population when used once per day as directed. Reports of visual effects associated with the use of the NEUTROGENA® Light Therapy Acne Mask are rare, generally mild and transient. For a small subset of the population with certain underlying eye conditions, as well as for users taking medications which could enhance ocular photosensitivity, there is a theoretical risk of eye injury.
If you experience any visual discomfort when using the mask, you should stop use and contact your healthcare professional. For any questions, including regarding a refund, please contact the Johnson & Johnson Pacific Consumer Care Centre on 0800 442 582.